Shipping and Return Policy

Shipping Policy:

1. Order Processing:

   • Orders are processed within 1-2 business days of receiving payment.
   • Customers will receive an order confirmation email with tracking details once the order is dispatched.

2. Shipping Methods and Delivery Times:

   • Standard Shipping: 5-7 business days.
   • Expedited Shipping: 2-3 business days (additional charges apply).
   • Delivery times may vary depending on the location and availability of the product.

3. Shipping Charges:

   • Free standard shipping on orders over a certain amount (INR 5000).
   • Standard shipping charges apply to orders below the free shipping threshold.
   • Expedited shipping charges are calculated at checkout based on the weight and destination of the order.

4. International Shipping:

   • Currently, we only ship within INDIA.
   • For international orders, please contact our customer service team.

5. Order Tracking:

   • Customers can track their orders using the tracking number provided in the order confirmation email.
   • Tracking information may take up to 24 hours to update after dispatch.

6. Damaged or Missing Items:

   • If an item is received damaged or if parts are missing, please contact our customer service within 48 hours of delivery.
   • Provide photographic evidence of the damage or missing parts to facilitate a prompt resolution.

Return Policy:

1. Eligibility:

   • Returns are accepted within 30 days of delivery.
   • Items must be in their original condition, unused, and in the original packaging.

2. Non-Returnable Items:

   • Customized or personalized items.
   • Clearance or sale items.
   • Gift cards.

3. Return Process:

   • Contact our customer service team to initiate a return.
   • Provide your order number and reason for return.
   • Our team will provide return instructions and a return shipping label.

4. Return Shipping:

   • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
   • We recommend using a trackable shipping service or purchasing shipping insurance for returns.

5. Refunds:

   • Refunds will be processed within 7-10 business days of receiving the returned item.
   • Refunds will be issued to the original payment method.